Geplande ITIL® trainingen

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ITIL® Lifecycle Stream

ITIL 2011 richt zich op de complete Service Lifecycle. Daarnaast wordt een duidelijk klantgerichte benadering gehanteerd, vanuit een service en end-to-end perspectief. De Service Lifecycle wordt opgedeeld in 5 fases, die weer onderverdeeld worden in verschillende processen:

 

  • Service Strategy
    • Financial Management
    • Service Portfolio Management (SPM)
    • Demand Management/Business Relationship Management
  • Service Design
    • Service Catalogue Management
    • Service Level Management
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management (ITSCM)
    • Information Security Management
    • Supplier Management
  • Service Transition
    • Service Transition
    • Planning and Support
    • Change Management
    • Service Asset and Configuration Management
    • Release and Deployment Management
    • Service Validation and Testing
    • Evaluation
    • Knowledge Management
  • Service Operation
    • Event Management
    • Incident Management
    • Request Fulfilment
    • Problem Management
    • Access Management
    • Operational activities of processes from other lifecycle phases
  • Continual Service Improvement
    • CSI Improvement Process
    • Service Reporting Service Measurement
    • Return on investment for CSI Business questions for CSI Service Level Management

 

Module Credit value
Continual Service Improvement (CSI) 3
Service Strategy (SS) 3
Service Design (SD) 3
Service operations (SO) 3
Service Transition (ST) 3

ITIL Expert (Managing Across the Lifecycle

Module Credit value
Managing Across the Lifecycle (MAL) 5